Return & Refund Policy
At FashionAge, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receiving it for a full refund of the product price.
Eligibility for Return:
The product must be in its original condition, unworn, undamaged, and in its original packaging.
The product must be returned with all original tags and labels attached.
Sale items are generally not eligible for return. However, please check the specific product page for any exceptions.
Initiating a Return:
Contact Us: To initiate a return, please contact us at [email protected] within 7 days of receiving your order.
Request a Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
Ship the Return: Ship the product back to us using a prepaid and insured shipping method. Please include the RA number on the return package.
Receive Your Refund: Once we receive and inspect the returned product, we will issue a refund to your original payment method within [number] business days.
Refund Policy:
Refund Amount: You will receive a full refund of the product price.
Shipping Charges: Original shipping charges are non-refundable.
Return Shipping Costs: Return shipping costs are the responsibility of the customer.
Exceptions:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
Order Cancellations: You may cancel your order before it is shipped. If the order has already been shipped, you will need to follow the return procedure outlined above.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact us